Your personal data is very important to Audemars Piguet (“we” or “our”). This notice (the “Privacy Notice”) is to inform you about the processing of personal data that we may collect when you access our online and offline services, including the personal data we gather through our various channels, such as our websites, apps, social media, our customer relations centres, boutiques, our Musée Atelier Audemars Piguet (MAAP), points of sale and the events we organise.
Whenever you provide your personal data to a given Audemars Piguet entity, it is responsible for the collection and processing of your personal data, at the local level, for the purposes of managing the commercial or contractual relationship relating to Audemars Piguet products and services, in accordance with the applicable local laws. At the group level, the Swiss company Audemars Piguet (Marketing) SA is responsible for defining the overall policy regarding processing and management of your personal data for commercial and marketing purposes (such as management of the group’s central CRM system and promotional campaigns at group level as opposed to local campaigns), as well as management of the www.audemarspiguet.com and www.museeatelier.audemarspiguet.com websites.
We invite you to take the time to read this Privacy Notice in its entirety. You can also request a copy of the Privacy Statement in our directly operated boutiques. We are available via the e-mail address firstname.lastname@example.org to answer any questions you may have, particularly in the exercise of your rights to your personal data described in Section VI.
If you reside in California, please read this privacy notice.
This Privacy Notice applies to any personal data we may collect from you or about you (see below), from the following sources:
• Purchase of an Audemars Piguet product (including purchase of a ticket for the MAAP) or an after-sales service request;
• Visits to Audemars Piguet boutiques and points of sale managed by Audemars Piguet, as well as to the MAAP and participation in events organised or sponsored by Audemars Piguet;
• Registration forms that we collect, whether printed or available on electronic tablets, especially in our boutiques and points of sale or in the context of events or visits to the MAAP;
• Electronic and telephone communications, as well as face-to-face exchanges, even informal, between Audemars Piguet and yourself;
• Electronic and telephone communications with Audemars Piguet customer relations centres;
• Visits to our websites and use of Audemars Piguet mobile apps (“Sites”): in particular when creating and using an account on our Sites, responding to a form or using a service (subscription to our newsletter, request for contact or information, making appointments, list of favourites, pick-up service, AP Coverage), or of a feature or resources published on our Sites. You will be asked to identify yourself, but you may also visit our Sites without registering;
• Online submission of job applications;
• Data that you share publicly in the course of your interaction with Audemars Piguet on social media (for example, when you “like” an Audemars Piguet page on social media platforms such as Facebook, Instagram, Linkedin, Twitter, Pinterest, WeChat, Weibo, Line, YouTube, Yuku, Snapchat and TikTok) or on public discussion platforms;
We may collect different types of information from the above sources depending on the purpose and the manner in which you interact with Audemars Piguet (face-to-face, online, by telephone, etc.), as indicated below:
• Identity and contact information: any information you provide us that would enable us to contact you or to identify you, such as your name, e-mail address, postal address or telephone number, as well as your picture, such as you may have uploaded it to your personal account or that you have agreed to provide to us in the context of events organised or sponsored by Audemars Piguet, We may also process the images taken as part of the surveillance systems in place in boutiques and points of sales managed by Audemars Piguet, as well as in the MAAP.
• Personal status, preferences and purchase history: any information describing your demographic and behavioural characteristics. These include, for example, your date of birth, gender, nationality, language preference, employment status (job title and contact details, company/employer, other professional information), marital status, your links with other Audemars Piguet customers or prospects, interests (sports, leisure, art), lifestyle or your dietary preferences, as well as other preferences, such as your favourite products, list of favourites, watches registered in your account and history of purchases and services you have requested.
• Customer feedback: any information that you voluntarily share with us about your experience using our products and services (i.e. in the event of a complaint or in the context of discussions, even informal ones, with our employees).
• Payment information: any of the information that we need to fulfil an order or that you use to make a purchase, and information or documents required by applicable legislation, in particular anti-money laundering laws, anti-corruption legislation as well as embargo and sanction-related decisions, as part of “know your client” type verifications.
We recommend that you only provide the data requested or necessary for your request, to the exclusion of sensitive data relating to race, ethnic origin, political opinion, religious or philosophical beliefs, as well as data concerning health, sex life or sexual orientation.
Privacy and protection of minors. Our Sites are not intended for users under 16 years old. We do not knowingly collect personal data from children under 16 years of age. If you are a parent or guardian and you know that your child has provided us with personal data, please contact us. If we realise or are aware that we collected personal data from a child under the age of 16 without verification of parental consent, we will take steps to remove such information from our servers, unless we are required to retain it by law (accounting or purchase data, data necessary for applicable guarantees or the management of complaints, etc.). In any event, users under 16 who provide us with personal data have a discretionary right to the erasure of their data which they can exercise, at any time and without cause, alone or through their usual guardian, by contacting us at the address mentioned in Section VIII “Contact Us”. Requests for erasure will be processed under the conditions and subject to the reservations described above.
We collect and use your personal data on one or more of the following legal bases:
• We have obtained your prior consent (e.g. when you subscribe to our newsletter). Please note that with this particular legal basis, you have the right to revoke your consent at any time (see chapter VI);
• This data processing is necessary in the context of a contract between Audemars Piguet and you (for example when you make a purchase or request after-sales service);
• We have a legitimate interest in carrying out the processing and this legitimate interest is not overridden by your interests, fundamental rights or freedoms (e.g. prevention of fraudulent or illegal activity);
• We must process your personal data in order to comply with the laws and regulations in force.
Depending on the context, we may use your personal data for the purposes described below. Please note that the types of use listed below depend on your use of our services and do not systematically affect each user:
• Processing of your orders, your requests for products (including your registration on waiting lists), purchases (including any refund requests) and deliveries;
• Providing you with the services you have requested, including within the framework of the exercise of warranty and after-sales services;
• Carrying out checks to identify you and verify your identity;
• Answering your queries, questions, including your requests for the exercise of rights;
• Improving customer service and managing our relationship with you; The data collected, which can be cross-checked from the various sources cited in Chapter I., helps us respond to your requests, meet your needs more effectively and improve our products, services and customer experience according to your preferences and the history of your relationship with Audemars Piguet;
• Managing the events you have registered for and/or attended;
• Sending you regular marketing communication, in particular about Audemars Piguet, news on our products and services, our events, MAAP activities, the opening of new boutiques, points of sale or satisfaction surveys concerning our products and services, with your consent when required;
• Managing and improving our Sites and the services offered therein, as well as your accounts, including personalising and facilitating your user experience on our Sites by presenting you – whether when you visit our Sites or in the personal space of your account – with Audemars Piguet-specific content that corresponds to your interests. We are also likely to cross-reference this data to better understand how users, as a group, use the services and/or resources available on our Sites;
• Managing and registering lost, stolen or counterfeit products;
• Managing stocks of certain high-demand products to ensure fair distribution of the products we sell;
• Detecting, preventing and fighting against any fraudulent or illegal activity, including to protect your transactions from payment fraud, acting against counterfeiting and resale of our products in violation of our general terms and conditions and/or the rules applicable to our distribution network;
• Complying with our billing and accounting obligations, as well as our legal and regulatory obligations (such as those arising from anti-money laundering or anti-corruption laws and embargo or sanction-related decisions);
• Dealing with any claims or litigation;
• Producing reports and statistics, particularly for the purpose of measuring traffic on our Sites;
• Managing the process of recruiting applications submitted on our Sites;
• Guaranteeing the safety of boutiques and points of sale managed by Audemars Piguet, as well as that of the MAAP;
• Guaranteeing IT security and IT operations.
We have put in place reasonable organisational, human and technical measures to adequately protect your personal data, as well as our processing of it. In order to prevent any unauthorised access to your personal data and thus prevent them from being altered, disclosed or destroyed, the measures applied follow recognised information security standards. They are regularly adapted and improved in line with technological advances.
Nevertheless, even though we strive to protect your personal data in our possession, we cannot guarantee the security of the information transmitted on our Sites during its transit through the Internet by means of any unsecured protocol.
We undertake not to sell, exchange, rent or transfer in any way your personal data without your consent (which will have been given after receipt of prior information) and subject to the cases listed below:
Transfers within Audemars Piguet: the various Audemars Piguet entities may share your personal data with each other in order to ensure the continuity of our services, our relationship with our customers, our potential customers and the users of our Sites, as well as to ensure the continuity of our offers and information intended for you. Your personal data may thus be collected, stored and processed by an Audemars Piguet entity located in the following countries/regions: Switzerland, the United States, the European Economic Area, China mainland, Taiwan area, Japan, South Korea, Hong Kong area, Macau area, Singapore, Malaysia, Thailand, Lebanon, Israel, Dubai, Abu Dhabi and Russia. When we transfer personal data to a country that is not designated by the Federal Data Protection and Transparency Commissioner or by the European Commission as providing a sufficient level of protection for personal data, the transfers are governed by the contractual clauses in force adopted by the European Commission and adopted by the Commissioner or through mechanisms validated by the latter or by the competent authorities in charge of personal data protection within the European Economic Area and, where appropriate, supplemented by measures that may be required in other jurisdictions.
Transfers to third-party service providers: In addition, we may share your personal data with third parties that may also be located abroad, for the following purposes:
• We may share your contact or appointment requests with the retailers or repair centres concerned;
• For the purposes described in Section II hereinabove, we may share with our commercial and advertising partners cross-references of demographic information by user groups (thus containing no direct identification of our visitors), for statistical purposes and for advertising Audemars Piguet's products and services.
• We may disclose such information to a third party in connection with any merger or acquisition, or to any organisation involved in any transfer or sale of our business or our capital.
We always require these third parties to provide sufficient guarantees of confidentiality and security as well as to take the necessary organisational and technical measures to protect your personal data in accordance with the applicable legislation. When we transfer personal data to a country that is not designated by the Federal Data Protection and Transparency Commissioner or by the European Commission as providing a sufficient level of protection for personal data, the transfers are governed by the contractual clauses in force adopted by the European Commission and adopted by the Commissioner or through mechanisms validated by the latter or by the competent authorities in charge of personal data protection within the European Economic Area and, where appropriate, supplemented by measures that may be required in other jurisdictions. In addition, service providers are only allowed access to your personal data and use it on our behalf in relation to the specific tasks assigned to them, based on our instructions.
The list of countries to which we transfer personal data may change. You may request an up-to-date list of countries to which we may transfer your personal data for specified purposes from the address given in Chapter VIII “Contact Us”.
Transfers to third parties for legal reasons: we may disclose personal data to meet legal requirements, respond to a request from a competent law enforcement agency, exercise our rights or defend ourselves in the context of a claim or legal proceeding or to provide evidence to protect the interests of an Audemars Piguet entity and to combat fraud.
We keep your personal data for the time necessary to satisfy the different purposes set out in Section II hereinabove, except in cases in which the law allows us or requires us to keep such data longer.
• The personal data used to manage our relationship with you or to send you information, especially about Audemars Piguet, news on our products or services, events or satisfaction surveys will be kept for the duration necessary for the management of our relationship with you, and a three-year period from the end of your business relationship with Audemars Piguet or from your last use of the services available on our Sites or your last contact with Audemars Piguet (if applicable from the end of the warranty period applicable to your purchase).
• Data related to the management and history of your purchases and the services provided to you, as well as the management of complaints and calls upon guarantees will be retained for a maximum period of ten years from the last event.
These maximum periods apply unless you request the deletion or termination of the use of your data before the expiry of these periods for any ground compatible with a legal obligation of conservation that may be imposed on Audemars Piguet.
Access to personal data, modification, updates and deletion: if applicable law provides so, you may (i) request access to your personal data held by an Audemars Piguet entity, consult such data and obtain a paper or electronic copy thereof, and (ii) request the correction, limitation, updating or deletion of your personal data or oppose the processing of such data. You may exercise such rights by sending a written request to the Audemars Piguet entity with which you interact or to the postal or electronic address indicated in Section VIII “Contact Us”, below. In general, we can verify the identity of the applicant by comparing the information you provide with information we have collected about you. However, we may need to ask you for additional information to verify your identity. Insofar as we are able to verify the applicant's identity with a satisfactory degree of certainty, we will endeavour to present you with the relevant personal data, or to correct or delete it, in accordance with your request and as provided for by the applicable law.
Please note that in some cases, we may not be able to delete your personal data without also deleting your user account. We may also have to keep some of your personal data after a removal request, in order to meet our legal or contractual obligations. We may also be permitted by applicable law to retain some of your personal data to comply with our legal obligations.
Opt-out: you may also ask to no longer receive information or offers from us at any time, either by following the unsubscribe process described in the messages you may receive from us, or by writing to us at the address indicated in Section VIII “Contact Us”, below. If you do so, we will update our database and take all reasonable steps to respond to your request as quickly as possible, but we may continue to contact you to the extent necessary in connection with any product or service you have requested.
Data portability: given the extreme specificity of the fine watchmaking products designed and marketed by Audemars Piguet, as well as the services associated therewith, Audemars Piguet cannot, unless a written and specific individual request is addressed to us and justified by a legitimate reason, be subject to portability as defined by the GDPR.
Complaint to a supervisory authority: without prejudice to any other legal remedy, you have the right to lodge a complaint with your competent supervisory authority for the application of data protection rules in the event of an alleged breach of the data protection rules applicable to you.
We reserve the right to change this Privacy Notice at any time. We encourage you to check this page periodically for updates and to stay informed about the steps we take to protect the personal data we collect. It is your responsibility to regularly review our Sites to be aware of any changes made thereto.
If you have any questions about this Privacy Notice, please contact us at email@example.com or at the following address: Audemars Piguet (Marketing) SA, Attn: Data Protection Officer, Route de France 16, 1348 Le Brassus, Switzerland.
This document was last updated on 21 September 2023.